Where you are,we are not far away

No, just drop by.

We only recommend making an appointment for a longer test drive in our store in Thun.

A test drive is a short ride in and around the store, e.g. in the parking lot.

A test drive is a longer ride, possibly also off-road.

Not necessarily.

In any case, a short test ride will give you a good first impression of comfort and handling.

With eFRAMER, you don’t need to worry too much about the test ride. Thanks to the 30-day right of return, you have enough time to make sure that the e-bike really suits you. After we have optimally adjusted it for you at the handover.

This way, you can also be sure that the e-bike suits you when ordering online.

The service package as shown on the website applies exclusively to new eFRAMER e-bikes from model year 2026 onwards. For older models, the services granted at the time of purchase apply.

Additional services and accidental damage are not included and are at your expense.

Unlike a warranty claim, you bring your e-bike to the workshop yourself. Collection by eFRAMER is not possible.

The free bike check including wear and tear material is only valid for the first 12 months after the date of purchase.

The free e-bike service including wear and tear material is valid from the 12th month up to a maximum of 24 months after purchase.

Later redemptions are not possible. Nor is it possible to pay out the service credit or transfer the service to another person or another e-bike.

The voucher is only valid for the eFRAMER e-bike purchased. It cannot be transferred or used for another (non-brand) e-bike.

You can still have your eFramer models serviced by us or at the Ochsner Sport workshops until 2025.

This depends very much on the riding style and therefore the load on the e-bike. As a rule of thumb, we recommend The annual service should be carried out approximately every 2000 km and at least once a year.