Because e-bikes are ridden - not spared.
In the first 12 months 1) after purchase, we’ll give you a bike check worth CHF 59.95. And after 12 months, we’ll give you an e-bike service (2) worth CHF 169.95 on top.
Both services can be redeemed in our store in Thun and in all Ochsner Sport bike workshops.
If you need to replace worn wear material (e.g. brake pads, brake disks, chains, cassette, motor sprocket, bearings, tires or grips), this is also free of charge for you.
1) Redeemable up to 12 months after purchase at the latest
2) Redeemable up to 24 months after purchase at the latest
Service at the click of a mouse.
- It’s best to book your service appointment online right away.
- Then take your e-bike to the workshop. There, your e-bike will be checked and brought back into shape.
- You usually pick up your e-bike after one week.
The bike check
- Check important wearing parts
- Checking and inflating tires
- Checking and adjusting the brakes
- Oiling the chain
- Checking and adjusting the gearshift
- Checking the lighting system
- Check important screw connections
- Test drive
- Incl. replacement of worn wear material
- Value: CHF 59.95
- Price: Included in the purchase price of the e-bike
The e-bike service
- Check all wearing parts
- Dismounting, checking and centering wheels
- Checking and inflating tires
- Check and oil the chain
- Check and adjust brakes
- Checking and adjusting the gearshift
- Checking and adjusting the headset
- Lubricate all moving parts
- Checking the lighting system
- Check all screw connections
- Check the function of the suspension fork and damper
- Check electronic components
- Perform diagnostics and software update
- Update service interval
- Thorough cleaning
- Test drive
- Value: CHF 169.95
- Price: Included in the purchase price of the e-bike
All workshops at a glance
Questions & answers about the service package
The service package as shown on the website applies exclusively to new eFRAMER e-bikes from model year 2026 onwards. For older models, the services granted at the time of purchase apply.
Additional services and accidental damage are not included and are at your expense.
Unlike a warranty claim, you bring your e-bike to the workshop yourself. Collection by eFRAMER is not possible.
The free bike check including wear and tear material is only valid for the first 12 months after the date of purchase.
The free e-bike service including wear and tear material is valid from the 12th month up to a maximum of 24 months after purchase.
Later redemptions are not possible. Nor is it possible to pay out the service credit or transfer the service to another person or another e-bike.
The voucher is only valid for the eFRAMER e-bike purchased. It cannot be transferred or used for another (non-brand) e-bike.
You can still have your eFramer models serviced by us or at the Ochsner Sport workshops until 2025.
This depends very much on the riding style and therefore the load on the e-bike. As a rule of thumb, we recommend The annual service should be carried out approximately every 2000 km and at least once a year.
The two services included in the purchase price for the first two years can only be carried out in the eFRAMER store in Thun or in an Ochsner Sport bike workshop.
You can also have additional or subsequent services carried out at other specialist bike dealers in your area. Most specialist dealers nowadays also offer services for non-brand e-bikes.