Doesn't fit, doesn't exist.
We are sure you will be delighted with your new eFRAMER.
If you notice that something is not right in the first 30 days (up to a maximum of 150 km) after delivery, please contact us.
We can then either exchange the model or frame size. Or we can come and collect the e-bike from your home and refund you 100% of the purchase price.
You order, we take care of the rest.
Regardless of where you bought the e-bike, simply contact our eFRAMER customer service.
We will discuss the return with you and arrange a collection date.
After a short bike check in our workshop, we will transfer the purchase amount to your bank account.
Questions & answers about the right of return
That is up to you. You can return the e-bike regardless of the reason.
Yes, instead of returning the e-bike, you can change the model or frame size. Any price difference in the model would either be credited to you or offset.
If you return the e-bike with a distance of more than 150 km, we may reduce the refund amount.
If your e-bike is damaged when you return it, we will deduct this from the purchase price, which we will refund to you.
These models are usually sold as second-hand models in our store in Thun.
If you are interested in second-hand models, it is best to ask in our store(033 343 06 55 or
info@e-framer.ch).