We are there for you (online).
We try to be there for you around the clock.
Looking at the new models after work and have a question? No problem, use our personal guided live chat. The display doesn’t turn on on Sunday morning? Maybe you can find a tip in the video instructions.
The functions of the Bike Concierge:
Just a few days after your order, we will contact you with a proposed delivery date.
If the date does not suit you, we will find an alternative together – uncomplicated and flexible.
Our Blue Man will contact you by telephone around one hour before arrival.
You should bring an official ID with you so that we can make sure that the e-bike is handed over to the right owner.
Except perhaps: the anticipation of your new e-bike.
- Telephone customer service during opening hours
- Live chat outside opening hours
- E-mail support
- Live chat 24/7
- Video instructions for handling e-bikes
- Online service bookings
- Online warranty registration
- and much more.
Questions & answers about Eddy
We deliver our e-bikes throughout Switzerland. Deliveries to other countries are currently not possible.
The handover is free of charge and included in the price.
If you inform us personally in advance, yes, you can.
You can. We deliver e-bikes fully assembled and 100% charged.