When others stop, we extend.
We have great confidence in our e-bikes. That is why we are extending the warranty to a full 4 years.
However, if there is a fault, you can contact us directly. We will then take care of a quick repair. And we will come and collect your e-bike, repair it and bring it back to you.
Guarantee that comes to you.
- Report any malfunctions directly to e-FRAMER
- We will determine the cause and make you a suggestion for remedying the problem.
- We collect the e-bike from your home, repair it and bring it back to your home.
- It usually takes about 10 days to rectify the problem
Questions & answers about the guarantee
No. But you can take out premium e-bike insurance in our online store, which also protects you against damage caused by falls.
Always contact eFRAMER customer service first. We will then work together to find a solution as quickly as possible.
No. At least not without prior consultation with our customer service. The warranty expires immediately if you or a third party not expressly authorized by eFRAMER makes changes or repairs to the delivered items without the written consent of eFRAMER,
No. The use of the warranty does not lead to an extension of the original warranty period. This continues for the original period.
Despite changing the motor to model year 2026, you will of course retain your warranty on your eFramer bike with a Brose motor.