{"id":173341,"date":"2026-01-28T08:52:47","date_gmt":"2026-01-28T08:52:47","guid":{"rendered":"https:\/\/e-framer.ch\/eddy\/"},"modified":"2026-02-13T13:30:17","modified_gmt":"2026-02-13T13:30:17","slug":"eddy","status":"publish","type":"page","link":"https:\/\/e-framer.ch\/en\/eddy\/","title":{"rendered":"Eddy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-xsdn&#8221; back_image=&#8221;171902&#8243; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;gradient&#8221; shape_bottom_h_use_pixel=&#8221;true&#8221; shape_bottom_height_percent=&#8221;50&#8243; 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width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;194679&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;337180&#8243;][vc_custom_heading text_color=&#8221;color-131212&#8243; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_italic=&#8221;yes&#8221; inline_media=&#8221;yes&#8221; media_height=&#8221;100&#8243; inline_media_anim=&#8221;zoom-in&#8221; inline_media_anim_speed=&#8221;1000&#8243; inline_media_anim_delay=&#8221;200&#8243; uncode_shortcode_id=&#8221;635582&#8243; text_color_type=&#8221;uncode-palette&#8221;]Our service<br \/>\ndoes not end with the opening hours.[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;200&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;121864&#8243;]Eddy, our bike concierge[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;119407&#8243; back_repeat=&#8221;repeat&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;step&#8221; shape_top_h_use_pixel=&#8221;true&#8221; shape_top_height_percent=&#8221;28&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; bottom_divider=&#8221;step&#8221; css_animation=&#8221;scroll-trigger&#8221; animate_el=&#8221;content&#8221; animation_scale_val=&#8221;100&#8243; animation_opacity=&#8221;100&#8243; 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el_class=&#8221;background-drop&#8221;][vc_single_image media=&#8221;173346&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;lg&#8221; shadow_darker=&#8221;yes&#8221; uncode_shortcode_id=&#8221;147037&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;189253&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_tabs tab_no_fade=&#8221;yes&#8221; tab_switch=&#8221;yes&#8221; animation_active=&#8221;yes&#8221; typography=&#8221;advanced&#8221; tab_no_border=&#8221;yes&#8221; titles_size=&#8221;h5&#8243; titles_weight=&#8221;300&#8243; gutter_simple=&#8221;0&#8243; uncode_shortcode_id=&#8221;587393&#8243;][vc_tab gutter_size=&#8221;4&#8243; column_padding=&#8221;4&#8243; title=&#8221;Your advantages&#8221; tab_id=&#8221;1671548483061-0-5167283140478516728331040301676887810659&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;5&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;213403&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;165671&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;276007&#8243;]We are there for you (online).[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;527897&#8243;]<\/p>\n<p class=\"p1\">We try to be there for you around the clock.<\/p>\n<p>Looking at the new models after work and have a question? No problem, use our personal guided live chat. The display doesn&#8217;t turn on on Sunday morning? Maybe you can find a tip in the video instructions.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;507910&#8243;][vc_single_image media=&#8221;173347&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; uncode_shortcode_id=&#8221;316979&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab gutter_size=&#8221;4&#8243; column_padding=&#8221;4&#8243; title=&#8221;How it works&#8221; tab_id=&#8221;1671548483489-0-9167283140478516728331040301676887810659&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;183214&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;148080&#8243;][vc_single_image media=&#8221;173347&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; uncode_shortcode_id=&#8221;195212&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;192996&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;489399&#8243;]The functions of the Bike Concierge:[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;617823&#8243;]<\/p>\n<p class=\"p1\">Just a few days after your order, we will contact you with a proposed delivery date.<\/p>\n<p class=\"p1\">If the date does not suit you, we will find an alternative together &#8211; uncomplicated and flexible.<\/p>\n<p class=\"p1\">Our Blue Man will contact you by telephone around one hour before arrival.<\/p>\n<p class=\"p1\">You should bring an official ID with you so that we can make sure that the e-bike is handed over to the right owner.<\/p>\n<p class=\"p1\">Except perhaps: the anticipation of your new e-bike.<\/p>\n<p>[\/vc_column_text][uncode_list icon=&#8221;fa fa-chat&#8221; uncode_shortcode_id=&#8221;139911&#8243;]<\/p>\n<ul>\n<li>Telephone customer service during opening hours<\/li>\n<li>Live chat outside opening hours<\/li>\n<li>E-mail support<\/li>\n<\/ul>\n<p>From March 2026<\/p>\n<ul>\n<li>Live chat 24\/7<\/li>\n<li>Video instructions for handling e-bikes<\/li>\n<li>Online service bookings<\/li>\n<li>Online warranty registration<\/li>\n<li>and much more.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][\/vc_row_inner][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;173012&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=&#8221;yes&#8221; 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