{"id":173293,"date":"2026-01-28T05:19:04","date_gmt":"2026-01-28T05:19:04","guid":{"rendered":"https:\/\/e-framer.ch\/30-day-return-policy\/"},"modified":"2026-02-13T13:28:11","modified_gmt":"2026-02-13T13:28:11","slug":"30-day-return-policy","status":"publish","type":"page","link":"https:\/\/e-framer.ch\/en\/30-day-return-policy\/","title":{"rendered":"30 days right of return"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-xsdn&#8221; back_image=&#8221;171902&#8243; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;gradient&#8221; 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for us at<br \/>\n.[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;200&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;153055&#8243;]30 days right of return[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;119407&#8243; back_repeat=&#8221;repeat&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;step&#8221; shape_top_h_use_pixel=&#8221;true&#8221; shape_top_height_percent=&#8221;28&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; bottom_divider=&#8221;step&#8221; css_animation=&#8221;scroll-trigger&#8221; animate_el=&#8221;content&#8221; 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titles_weight=&#8221;300&#8243; gutter_simple=&#8221;0&#8243; uncode_shortcode_id=&#8221;117200&#8243;][vc_tab gutter_size=&#8221;4&#8243; column_padding=&#8221;4&#8243; title=&#8221;Your advantages&#8221; tab_id=&#8221;1671548483061-0-5167283140478516728331040301676887810659&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;5&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;213403&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;165671&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;373287&#8243;]Doesn&#8217;t fit, doesn&#8217;t exist.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;865255&#8243;]<\/p>\n<p class=\"p1\">We are sure you will be delighted with your new eFRAMER.<\/p>\n<p class=\"p1\">If you notice that something is not right in the first 30 days (up to a maximum of 150 km) after delivery, please contact us.<\/p>\n<p>We can then either exchange the model or frame size. Or we can come and collect the e-bike from your home and refund you 100% of the purchase price.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;hg&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;507910&#8243;][vc_single_image media=&#8221;173295&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; uncode_shortcode_id=&#8221;643990&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab gutter_size=&#8221;4&#8243; column_padding=&#8221;4&#8243; title=&#8221;How it works&#8221; tab_id=&#8221;1671548483489-0-9167283140478516728331040301676887810659&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; 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text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;107713&#8243;]You order, we take care of the rest.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;789593&#8243;]<\/p>\n<p class=\"p1\">Regardless of where you bought the e-bike, simply contact our eFRAMER customer service.<\/p>\n<p>We will discuss the return with you and arrange a collection date.<\/p>\n<p>After a short bike check in our workshop, we will transfer the purchase amount to your bank account.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;172994&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-xsdn&#8221; back_image=&#8221;171902&#8243; 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